FAQ

Order and Purchase

Do I need to register an account to start purchasing?

You need to register an account to make purchases; Registering an account with us allows you to make future purchases with convenience and you will have access to your order history and status.

What are the payment modes?

We only accept payment by Debit/Credit card (Mastercard or Visa) via our payment gateway at the moment.

I encounter problems making payment online.

Please ensure payment is made within the stipulated timeframe after checkout, otherwise orders will be cancelled automatically. Do verify your card type with the issuing bank.


Kindly contact us at sales.jeepsinguniform@gmail.com if the payment gateway does not work.

I have a discount code, how do I use it?

Simply key in the voucher code in the DISCOUNT CODES field and click “Apply Coupon” in the shopping cart page prior to checking out.
Please note that we are unable to manually apply the discount code(s) to your order should you missed it during check out. Kindly ensure that all information is accurate before confirming your purchase.

Can I amend or cancel my order after confirming and made payment?

We are afraid that no amendments can be made to your order once it has been confirmed. However, you may drop by our outlet to do an exchange after receiving your item. Please note that all goods sold are non-refundable.

Why is my order cancelled?

All order will be automatically cancelled if payment is not completed within the stipulated time frame.

Will items be restocked?

Yes, all items will be restocked when running low. Do allow us 30-60 days to restock items during low periods (March to September). Alternatively, you may visit our outlet or call us at our customer service line to check availability.
Some items will not be restocked if there is a change in vendor for the new school year. Please check with your respective school administrator.

What are the currencies accepted?

All prices are listed in Singapore Dollar. The respective credit card company will convert the total amount into your local currency during billing.

Delivery and Exchange

I received a defective or inaccurate item?

We apologise if we happened to send you a defective or incorrect item, please drop us a message at our contact us page. We will get back to you as soon as we can and exchange a new item for you.

I ordered an incorrect item or colour or size?

We do not accept any returns. However, you may drop by our outlet to exchange the item or colour or size. Do drop us a message early as, all exchanges are subjected to availability.

What are the delivery methods and charges?

Please refer to our “Delivery and Exchange Policy” the bottom of our site for more information.
Kindly ensure all information provided is accurate and up to date. Jeep Sing is not held responsible for purchases delivered to a wrong address due to customer’s negligence.

Does Jeep Sing have an outlet where I can self-collect my purchases?

Yes. Our retail outlet is located at 4012 Ang Mo Kio Ave 10, #01-09 Techplace 1, Singapore 569628. Please refer to contact us page to find out how to get there.

 

Other Support

How do I care for the apparels I have purchased?

Please refer to the care label attached to all our apparels respectively. Alternatively, you may refer to the care guide under SUPPORT at the bottom of our site.

I encounter problems accessing the site.

You may want to try using another browser to access our site. Kindly ensure that your browser has been updates to the latest version available. If you are still facing difficulties accessing our site, please contact us at sales.jeepsinguniform@gmail.com.
We appreciate if you can include the following information so that we can respond as quickly as we can:-
Operating system (e.g. Mac OS X, Microsoft Windows 8, etc…)
Browser (e.g. Safari, Google Chrome, Internet Explorer, Mozilla Firefox, etc…)
Attach a print screen of the error/warning message that appears

I signed up with the Newsletter but I did not receive any mailers?

Please check if our mailer has landed in your junk/spam folder. If you still do not receive our mailers, you may want to check whether you have given us the correct email address.

How soon can I expect a reply to my query?

We aim to respond to your query within 2-3 working days. However, do expect some delays during our peak period from October to February.