Delivery & Exchange Policy
We work together with our logistics partners to manage delivery to your address.
For faster processing of delivery, we fulfil orders daily before 2 p.m on a working day. Do order early in the event of any unforeseen delays during the shipment process.
Delivery personnel will deliver package to recipient’s doorstep. If recipient is unavailable, package will be delivered to letterbox or Parcel Santa Collection (for condominiums), otherwise recipient will be contacted to make separate arrangement.
We highly recommend you to order your school uniforms before the December & January peak periods.
Deliveries during December and January may take longer than expected due to peak period.
Delivery to residential address:
- Goods ordered online will be processed, fulfilled, dispatched daily and delivered to residential address in 3-7 working days during Nov to Jan, Other months: 3-5 working days*, subject to item availability.
- Delivery to addresses in Singapore (except Changi, Tuas and other restricted areas) is chargeable at:-
1-20 items: Flat rate S$5 per trip
20 or more items: Flat rate S$10 per trip
- Receiver’s contact number is mandatory upon checkout so that our courier or delivery personnel can reach the receiver in case of any unforeseen circumstances. Only up to 2 delivery attempts will be made.
- *Takes a longer processing time if items are out of stock at main warehouse but available at other locations/store, as the items will have to be transferred to main warehouse for packing and parcel dispatch.
- Goods sold are NON-REFUNDABLE.
- Goods sold are exchangeable within 14 days with the receipt as proof of purchase.
- Goods sold are only exchangeable at our retail outlet or mass sales locations (during Nov/Dec).
- Uniform items sold are only exchangeable for items within the same category (and of the same school uniform).
- Goods can be exchanged provided that the products are in ORIGINAL condition, i.e. not washed, not worn, not altered, label not cut and in original packaging.
- All exchanges are subjected to stock availability. (Exchanges are not allowed for Cedar Girls Secondary, St Gabriel Secondary, Punggol Primary and Zhonghua Primary.)
- Our exchange policy does not cover damage resulting from unique, accidental, or random damage that is the result of negligence or wear and tear.
Jeep Sing Fashion reserves the right to deny an exchange on any items where the above conditions have not been met. We thank you for your understanding.
Last updated 1st January 2020