Delivery & Exchange Policy
We work together with our logistics partners to manage delivery to your address. Do order early in the event of any unforeseen delays during the shipment process.
Delivery personnel endeavors to deliver package to recipient’s doorstep. If unsuccessful, package will be delivered to letterbox, otherwise recipient will be contacted to make separate arrangement.
We highly recommend you to order your school uniforms before the November & December peak periods.
For faster processing of delivery, do order before 2 p.m on a working day.
Deliveries during December and January may take longer than expected due to low stocks.
Delivery to residential address:
- Goods ordered online will be processed, dispatched daily and delivered to residential address in 5-7 working days during Dec and Jan, Other months: 3-5 working days*, subject to item availability.
- Delivery to addresses in Singapore (except Changi, Tuas and other restricted areas) is chargeable at:-
1-20 items: Flat rate S$6 per trip
20 or more items: Flat rate S$10 per trip
- Receiver’s contact number is mandatory upon checkout so that our courier or delivery personnel can reach the receiver in case of any unforeseen circumstances. Only up to 2 delivery attempts will be made.
- *May take a longer processing time during peak periods such as November and December.
- Goods sold are NON-REFUNDABLE.
- Goods sold are exchangeable within 14 days with the receipt as proof of purchase.
- Goods sold are only exchangeable at our outlet or mass sales locations (during Nov/Dec).
- Uniform items sold are only exchangeable for items within the same collection (part of the same school uniform).
- Goods can be exchanged provided that the products are in ORIGINAL condition, i.e. not washed, not worn, not altered, label not cut and in original packaging.
- All exchanges are subjected to stock availability. Exchanges are not allowed for Cedar Girls, St Gabriel and Zhonghua Primary.
- Our exchange policy does not cover damage resulting from unique, accidental, or random damage that is the result of negligence or wear and tear.
Jeep Sing Fashion reserves the right to amend the delivery terms and exchange policy without prior notice. Those changes will be posted on this page.
Last update 22 Dec 2018