XSPS NAMETAGS

• Product(s) sold are NON-REFUNDABLE.
• Product(s) sold are final and we do not allow for change of mind.
  
• Receipt/Invoices must be presented for exchange.
• Product(s) must be in new & original condition attached with the labels and tags.
• Product(s) sold are exchangeable within 30 days from date of purchase at our retail store with the physical receipt or 30 days from the delivery date upon receiving the items via delivery with the email invoice as proof of purchase for online purchases.
• Product(s) sold are only exchangeable at our retail outlet or mass sales locations at the school (during Nov/Dec).
• Product(s) sold are only exchangeable for the same items within the same product category (and of the same school uniform, and colour). 
• Product(s) can only be exchanged for a different size of the same product and not for another product category.
• Product(s) purchased from websites other than Jeep Sing Fashion's websites (https://jeepsinguniform.com and https://jeepsing.com.sg) are NOT eligible for refund or exchange.
• Laundry bag, Socks items cannot be exchange or returned due to our hygiene policy.
• Product(s) can be exchanged provided that the products are in ORIGINAL condition, i.e. not washed, not worn, not altered, label not cut and in original packaging.
• Product(s) that have been paid for through the use of coupons, FAS, vouchers, discount code or promotional code will NOT be reinstated or refunded.
• All exchanges are subjected to stock availability. (Exchanges are NOT allowed for Cedar Girls Secondary, St Gabriel Secondary, Punggol Primary, Waterway Primary, Hougang Primary, Zhonghua Primary.) 
• Our exchange policy does not cover damage resulting from unique, accidental, or random damage that is the result of negligence or wear and tear.

Jeep Sing Fashion reserves the right to deny/reject an exchange on any Product(s) where the above conditions have not been met.

Jeep Sing Fashion reserves the rights to amend this policy at any time.

Your satisfaction is our priority! To better assist you with any claims concerning missing items, we've implemented a new policy: we now require a video recording of the parcel opening for all such claims. This process helps protect both you, our valued customer, and us by providing clear evidence of the parcel's contents upon arrival.

To ensure your video is valid for a claim:

* The video must be continuous, without any pauses, cuts, or edits.

* Begin by clearly showing the shipping label on the sealed parcel.

* Pan around the unopened parcel to show all sides.

* Record the entire process of opening the parcel and removing its contents.

* At the end, clearly display all items that were found inside the parcel.

Thank you for helping us make your experience even better.

Last updated: 2nd June 2025