Due to increased demand and the current covid-19 situation, Jeep Sing Fashion shipments may experience delays.
Dear Valued Customers,
Do take note that in anticipation of increased demand, We hope that you will make your online uniforms purchases by the below mentioned dates to ensure that there is available stock and that products are delivered on time.
We work together with our logistics partners and delivery couriers to deliver to your address. Please note that once we ship your order we do not have any control over any delays in transit caused by any reason. We will work with the logistics partners and delivery couriers to track and trace your order and resolve any issues as soon as possible but this might not be possible always.
Delivery personnel will deliver package to recipient’s doorstep. If recipient is unavailable, package will be delivered to letterbox or Parcel Santa Collection (for condominiums), otherwise recipient will be contacted to make separate arrangement such as authorising the delivery personnels to put it in the riser / shoe cabinets.
We highly recommend you to order your school uniforms before the peak periods of November to January. Deliveries during December and January may take longer than expected due to peak periods. Do order early in the event of any unforeseen delays during the shipment process.
Delivery to residential address:
- For fast processing of your order, we process and fulfill orders daily before 9 a.m. on the next working day.
- Fulfilled online orders are then dispatched daily to our delivery couriers and delivery to residential address is estimated to be around 3-5 working days* subjected to item availability.
From November to January: Delivery is estimated to be around 14 working days* from date of order subjected to item availability during November to January.
There may be 2-4 days delay due to high volume during peak periods or holidays.
- Delivery to addresses in Singapore
(except Changi, Tuas and other restricted areas) is chargeable at:-
0.01kg–4kg: Flat rate S$5 per trip
4.01kg–10kg: Flat rate S$10 per trip
10.01kg and above: Flat rate $25 per trip
There is STRICTLY NO refund of the delivery and online processing fee under any circumstances.
- Receiver’s contact number is mandatory upon checkout so that our courier or delivery personnel can reach the receiver in case of any unforeseen circumstances. Only up to 2 re-delivery attempts will be made.
- *Takes a longer processing time if items are out of stock at main warehouse but available at other locations/store, as the items will have to be transferred to main warehouse for packing and parcel dispatch.
- Changing items, delivery address and combining orders will result in a longer processing time for your order.
Jeep Sing Fashion processes orders we've received up till 9 am on our working days. Any order amendments (shipping address / sizes) required should be made known to us before the designated cut-off time, with no additional charges incurred.
- Order amendments have to be made before 9 am of the next working day after purchase. All orders are final after that.
Amendment requests after the cut-off time will be charged for an administrative fee of $5, provided that your order has not been dispatched.
Should your amendment request be sent to us after the order is dispatched successfully, there will be an administrative fee + redelivery fee of $10, under the condition where the parcel is still with our courier and has not been delivered to your residential address.
In the scenario where you've successfully received your order parcel, you may wish to do an exchange with your received item(s) at our retail store with no additional charges.
Alternatively, you may ship your items back to us via registered mail or any mail with tracking to our address and top up a redelivery fee of $5 for us to mail your amended orders to you. Jeep Sing Fashion will not be responsible for any lost or misplaced mails. Terms & Conditions* will apply for the items returned to us and they must be COMPLETELY BRAND NEW (e.g. unwashed, unworn, unaltered).
*Refer to 'Exchange Conditions' below.
- Please note that once we ship your order we do not have any control over any delays in transit caused by any reason. We will work with the logistics partners and delivery couriers to track and trace your order and resolve any issues as soon as possible but this might not be possible always.
- Goods sold are NON-REFUNDABLE.
- Goods sold are exchangeable within 14 days with the receipt as proof of purchase.
- Goods sold are only exchangeable at our retail outlet or mass sales locations (during Nov/Dec).
- Uniform items sold are only exchangeable for items within the same category (and of the same school uniform).
- Goods can be exchanged provided that the products are in ORIGINAL condition, i.e. not washed, not worn, not altered, label not cut and in original packaging.
- All exchanges are subjected to stock availability. (Exchanges are not allowed for Cedar Girls Secondary, St Gabriel Secondary, Punggol Primary, Waterway Primary and Zhonghua Primary.)
- Our exchange policy does not cover damage resulting from unique, accidental, or random damage that is the result of negligence or wear and tear.
Jeep Sing Fashion reserves the right to deny an exchange on any items where the above conditions have not been met. We thank you for your understanding.
Last updated: 6th February 2022