aLIVE Instant Tudung (Kids and Tweens) - Polyester Crepe

Delivery Terms 

All orders placed online are final.

Due to increased demand, our shipments may experience delays. 

Due to the peak online ordering season, we seek your understanding that we will take a longer time to process your online orders. For urgent purchases please proceed to the school sales to make a purchase there instead.

We hope that you will make your online uniforms purchases by the below mentioned dates to ensure that there is available stock and that products are delivered on time. We highly recommend you to order your school uniforms before the peak periods of November to January. Deliveries during December and January may take longer than expected due to peak periods.  

We work together with our logistics partners and delivery couriers to deliver to your address. Please note that once we ship your order, we do not have any control over any delays in transit caused by any reason. We will work with the logistics partners and delivery couriers to track and trace your order and resolve any issues as soon as possible but this might not be possible always.  

As our online platform maintains the same product prices as our retail stores, school sales locations as we showcase transparent pricing on our delivery and products. This allows us to optimize and provide cost savings for our customers.

Occasionally we run delivery promos to help you save up.

Current promos:

• Free delivery* when you add a shoes to your order.
• Free delivery* when you add a bag to your order.
• Discounted delivery rates when you combine shoes / bags / uniforms and nametags together in an order.
• Discounted delivery rates for selected brand products when you combine with uniforms.

*T&C applies (Note not applicable to nametag deliveries as it is done separately).

Standard Delivery, Processing, Picking & Packing fee to residential address: 

Fulfilled online orders are then dispatched to our delivery couriers and standard delivery to residential address is estimated to be around 2-5 working days* subject to item availability. 

There is strictly no refund of the delivery and online processing, picking & packing fee (for both Uniforms & Nametags) under ANY circumstances. The processing, picking & packing fee covers only partially the total costs of processing, picking and packing online uniform orders. 

• From November to January: Delivery may take a longer processing time; this is subject to item availability during November to January. 
• There may be 2-4 days delay due to high volume of orders during peak periods or holidays. 
• Standard Delivery, Processing, Picking & Packing fee to residential address to addresses in Singapore 
  (Except Changi, Tuas and other restricted areas) is chargeable at: - 
   
  

Priority Delivery, Processing, Picking & Packing fee to residential address to address in Singapore (Except Changi, Tuas and other restricted areas) is chargeable at: - 

• Not available for peak periods (Nov/Dec/Jan)

Fulfilled online orders are then dispatched to our delivery couriers and standard delivery to residential address is estimated to be around 1-3 working days* subject to item availability. 

Nametag Production, Processing & Delivery fee

Nametags are made to order, personalized and customized. As such it will take additional time and resources to make them. For nametags ordered online there will be an add on charge of $3.99 for Nametag Production, Processing & Delivery fee. As a separate delivery will be done for nametags directly to your residential address.

It is estimated to be 5 to 6 weeks for embroidery making and nametag delivery, 8 working weeks for orders placed during the peak seasons of October to February.

Important delivery notice

• Receiver’s contact number is mandatory upon checkout so that our courier or delivery personnel can reach the receiver in case of any unforeseen circumstances. Only up to 2 re-delivery attempts will be made. 
• *Takes a longer processing time if items are out of stock at main warehouse but available at other locations/store, as the items will have to be transferred to main warehouse for packing and parcel dispatch 
• Jeep Sing Fashion processes orders we've received up till 9 am on our working days. Once payment is made, all orders are final. 
• Please note that once we ship your order, we do not have any control over any delays in transit caused by any reason. We will work with the logistics partners and delivery couriers to track and trace your order and resolve any issues as soon as possible but this might not be possible always.  
• Delivery personnel will deliver the package to the recipient’s doorstep. If recipient is unavailable, package will be delivered to letterbox or Parcel Santa Collection (for condominiums), otherwise recipient will be contacted to make separate arrangement such as authorizing the delivery personnel to put it in the riser / shoe cabinets.    
   

Exchange Conditions

• Product(s) sold are NON-REFUNDABLE & NON-RETURNABLE and are Final.
• In the event where there is a change of mind, there will strictly be NO refund of Delivery & Processing fees.
• Eligible product(s) are exchangeable within 30 days from date of purchase at our retail store with the original physical receipt.
• Exchanges (if eligible) are limited to a one-time exchange per transaction and are strictly subject to management approval.
• Product(s) must be in new & original condition with all tags and labels attached.
• Product(s) can only be exchanged for a different size of the same product (and of the same quantity) and not for another product category.
• Product(s) purchased from other than Jeep Sing Fashion's website (https://jeepsinguniform.com) is NOT eligible for refund or exchange.
• Sale, promotional, and discounted items are strictly non-exchangeable.
• ALL TRADING CARD, TOYS & ACCESSORIES Products ARE FINAL SALE: 
•  Strictly non-returnable, non-refundable, and non-exchangeable.